Customer care

Standard Policies

We accept VISA, MasterCard, American Express, Discover and PayPal. We do not accept personal checks, bank transfers, or money orders. When placing an order, make sure your billing address and contact information is the same as it is on your credit card statement. If it is not, your order may be held due to further verification.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We ship using USPS and FedEx. All orders usually ship within 72 hours of receiving/processing your order. We ship Monday-Friday excluding holidays. Orders we receive on weekends, holidays or after 12:00 pm est time will process the next business day. Please allow 1-2 days extra processing for busy times such as holidays. Any refused packages will be charged the full amount of return shipping to the buyer. 

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at switchnwhiskyrocks@gmail.com.

Entered Wrong Address?

If you entered the wrong address and we shipped it, we cannot ship you another package unless you pay again or we receive the original shipment returned to sender from shipper. 

Carriers

We reserve the right to choose a different carrier if we have information that would make us believe that the carrier you chose has been failing in your area. Our choice would be made considering that you would get your package sooner.  This of course is at no extra charge to you. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at switchnwhiskyrocks@gmail.com and send your item to:

Werner Deysel
RETURN/EXCHANGE
2512 S. 17th Street
Fort Pierce, FL
34982

Shipping returns

To return your product, you should mail your product to:

Werner Deysel
RETURN/EXCHANGE
2512 S. 17th Street
Fort Pierce, FL
34982

Please include a note stating what you would like to do. For example:  “I would like to exchange this size small item for a Large”… etc. or: ” I would like a refund…” 

All clothing type returns must be unworn and unwashed. All Media should be unopened unless it is being returned for a defect. Items not meeting this will be denied. All sale items are final and may not be returned or exchanged. We may deny any item not meeting return policy requirements. Shipping and handling charges are non-refundable. Once an item is approved for a return and the item is received we will credit the account that you used to make the original purchase. Allow up to two weeks for your credit to show up on your account. Once your order is processed, we cannot make changes to your order.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Still have questions or comments on your order? Get in touch.